Terms of service

Silent Rose Terms of Service

Last updated: 30 March 2026

These Terms of Service (“Terms”) govern your use of the Silent Rose website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. Business Information

This website is operated by MR Prints Limited, trading as Silent Rose.

If you have any questions, you can contact us at:
Email: info@rmstudioprint.com

2. Use of Website

By using our website, you confirm that:

You are at least 18 years old or have permission from a parent/guardian
You will not use our website for any unlawful or fraudulent purposes
You will not misuse or attempt to disrupt our website

3. Products

We aim to ensure that all product descriptions, images, and details are accurate. However:

Colours may vary slightly due to screen displays
Minor variations in design or finish may occur
All products are subject to availability

We reserve the right to update or change product information at any time.

4. Pricing and Payments

All prices are listed in GBP (£)
We reserve the right to change prices at any time
In the event of a pricing error, we reserve the right to cancel or refuse an order

Payments are processed securely through trusted providers such as Shopify Payments, PayPal, Apple Pay, and Google Pay.

5. Orders

Once an order is placed, you will receive a confirmation email
We reserve the right to cancel or refuse any order at our discretion
Orders may be cancelled in cases such as suspected fraud or incorrect pricing

In the event that a product is out of stock after an order has been placed, we reserve the right to cancel the order and issue a full refund. We will notify the customer as soon as possible.

6. Shipping & Delivery

Orders are typically dispatched within 1–3 working days
We use Royal Mail 48-hour delivery service
Delivery times are estimates and may vary due to external factors

We are not responsible for delays caused by courier services or circumstances outside our control.

7. Returns & Refunds

We accept returns under the following conditions:

Returns must be requested within 14 days of delivery
Items must be unused, unworn, and in original packaging
Customers are eligible for free returns

Refunds will be processed once the returned item has been received and inspected.

We reserve the right to refuse returns that do not meet these conditions.

8. Intellectual Property

All content on this website, including logos, designs, images, and text, is the property of Silent Rose and may not be copied, reproduced, or used without permission.